Privacy Policy
Your information deserves clarity.
Effective Date: November 1, 2026
VaultFlix respects your privacy.
This Privacy Policy describes the information processed through our website, how it is used, how it is protected and the choices available to you.
VaultFlix is independently operated. Privacy inquiries may be directed to [email protected].
1. Information we process
The information processed depends on how you interact with VaultFlix.
Account information
We process account identifiers, authentication information and session details needed to recognize Members and maintain authorized access.
Membership information
We retain applicable membership status, eligibility, complimentary membership information and relevant account history.
Saved items and preferences
When you use personal website features, we store your Saved items, preferences and associated information needed to provide those features.
Support communications
When you contact us, we process the information you provide.
This may include your email address, the subject of an inquiry, messages exchanged with our support team and the relevant support history.
Signed-in Members, including Free Members, can use private support tickets in Member Help. Email support remains available if you cannot sign in.
Technical information
Our website and supporting services may process technical information such as IP addresses, browser details, connection times, requested pages and security-related events.
This information helps operate the website, maintain security and diagnose problems.
Historical records
Where necessary, we retain historical membership, account and transaction records for accurate recordkeeping, existing obligations and applicable legal requirements.
2. How we use information
We process information to:
- Authenticate Members and protect accounts.
- Provide personal website features and preferences.
- Maintain accurate membership and eligibility records.
- Respond to questions and support requests.
- Maintain website security and reliability.
- Investigate technical problems or unauthorized activity.
- Meet applicable recordkeeping and legal obligations.
We aim to limit the personal information processed to what is reasonably needed for these purposes.
4. Information sharing and service providers
VaultFlix relies on external service providers for functions such as website hosting, account authentication, security, email delivery, support and encrypted backups.
These providers may process information necessary to deliver their respective services.
Private Member information is not made publicly accessible through these information pages.
Information may also be disclosed when required by applicable law or when reasonably necessary to address security concerns, protect legal rights or fulfill legitimate service obligations.
We do not authorize unrestricted access to Member records.
5. Data retention
We retain information for as long as reasonably necessary to operate VaultFlix, preserve applicable membership rights and meet legal or recordkeeping obligations.
Retention depends on the type of information, the purpose for keeping it and any existing obligations. Account, membership and support history may remain after an account becomes inactive.
You may contact support to ask about your information, account closure or deletion. We review requests after verifying identity and considering any information that must be retained for security, existing commitments or applicable requirements. We do not currently promise a fixed deletion deadline.
Protected recovery copies are retained separately. Information removed from active records may remain in those recovery copies. A fixed backup-expiration schedule has not yet been established.
6. Information security
We use security measures such as authenticated access, restricted permissions, encrypted communications and protected backups to reduce the risk of unauthorized access or data loss.
Access to private information is restricted based on applicable account permissions and operational needs.
No system can guarantee absolute security, but we take reasonable steps to protect the information entrusted to us.
7. Your privacy choices
You may contact us to:
- Ask what personal information we maintain about your account.
- Request correction of inaccurate information.
- Request access to eligible personal information.
- Ask about deletion or account closure.
- Raise concerns about how your information is handled.
We may need to verify your identity before acting on requests involving private records.
Certain information may need to be retained to preserve existing obligations, security records or legally required history.
Requests will be handled according to applicable law and the nature of the information involved.
8. Age restrictions
VaultFlix Member accounts are restricted to adults aged 18 or older.
We do not knowingly authorize Member accounts for individuals under 18.
If we learn that an account does not meet this requirement, we will review and address the situation appropriately.
9. Support communications
Signed-in Members, including Free Members, can read guides and exchange private support messages in VaultFlix Help. Email support is also available.
Support messages are used to respond to inquiries, investigate problems and maintain relevant support history.
Emailing support shares your email address and the information you choose to provide.
Please do not submit passwords, authentication codes, payment-card information or unnecessary sensitive personal information.
VaultFlix does not offer support or notifications by text message.
10. Changes to this Policy
We may update this Privacy Policy when our website, information practices or applicable obligations change.
The current version will display its effective date. Additional notice will be provided where required by law.
11. Privacy contact
For privacy questions, correction requests or inquiries about your information:
VaultFlix Support