Support / Here to help
A conversation starts here.
Have a question about VaultFlix?
Whether you're having trouble signing in, need help with your account or want to report a website problem, we're here to help.
Contact us by email
You don't need a Member account to contact our support team.
For general questions, account difficulties or privacy concerns, email:
When contacting us, include a brief description of your question or issue.
Please don't send passwords, authentication codes, access tokens or payment-card details.
Already a Member?
Keep your conversation in Help.
Signed-in Members, including Free Members, can use VaultFlix Help to access guides.
You can create a private support ticket, read replies and respond in Member Help. If you cannot sign in, email [email protected].
Need help with your account?
Your Member Account provides the membership and account information currently available to you.
If you cannot sign in, contact us by email instead.
Response times
VaultFlix is a small, independently operated community.
We aim to respond to questions within a reasonable period, but do not guarantee specific response times or around-the-clock assistance.
Additional information
You may also find these pages useful:
These information pages are available without a Member account.